Reference

Our Terms Shape Your Gameplay

When you open an account with us, these terms govern how you deposit, play, withdraw and interact with our platform.

Clear withdrawal processData protection spelled outPayment method rulesAccount security standards
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GET HELP WITH TERMS

Reach Our Terms Support Team

Live Chat Open your account settings, head to Support and select Live Chat.
Email Support Send detailed questions about these terms to our support mailbox.
In-App Help Centre Browse our searchable help section directly in the lobby.
HOW WE PROTECT YOU

Security, Data & Your Rights Under Our Terms

Data Retention

We retain your account data, deposit and withdrawal records for seven years to comply with regulations and resolve disputes.

Account Verification

Before your first withdrawal, we verify your identity using your deposit payment method and a one-time code.

Withdrawal Timing

Once verified, withdrawals to DANA, OVO, GoPay and QRIS arrive within 24 hours in most cases.

Password & Device Security

Change your password anytime in Settings. Enable two-factor authentication via the Security tab for extra protection.

Cookies & Tracking

We use cookies to remember your login, language preference and gameplay activity. You control cookie settings in your browser.

Request Changes

To dispute a charge, update your payment method or request account details, open a support ticket with your account email…

Terms & Conditions – Frequently Asked

Yes. Serious breaches like fraud, cheating or multiple withdrawal cancellations can result in account suspension or permanent closure. We notify you of the violation and give you seven days to respond before final action. Your remaining balance is returned to your original deposit method.

Our core terms are the same across Indonesia where local law permits. However, some payment methods, withdrawal limits or game availability may vary by region. When you open your account, you'll see region-specific rules for your location.

We can update our terms at any time. If we make material changes, we email you 30 days in advance. You may close your account without penalty during that window. Continued use after 30 days means you accept the new terms.

Accounts inactive for 12 months are considered dormant. We may charge a small monthly maintenance fee if allowed by local law. You can reactivate your dormant account anytime by logging in or contacting support.

Withdrawals go back to your original deposit method for security. If you deposited via GoPay, your first withdrawal must return to GoPay. After one successful withdrawal, you may request to update your payout method in the account settings menu.

You own your personal data; we store it as your service provider. You may request a full export of your account history, deposits, gameplay logs and verification documents at any time. We deliver it via secure download within 10 business days.

Contact support with your account email and transaction ID within 30 days of the transaction. We investigate withdrawals that fail or show incorrect amounts. Successful resolution or refund typically occurs within 14 days of your report.